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Service & Support

The Best Warranty for Thermal Transfer Overprinters
Reliability is our Top Priority

FlexPackPRO TTO units are so rugged and reliable, we back every sale with an unbeatable 18-Month Warranty.  We use only the highest grade materials and electronic components in our mechanical design, and our ProCode image design software is trouble-free and user-friendly.

FlexPackPRO customers enjoy maximum uptime and productivity, as our robust TTO coders require zero preventative maintenance. But in the event technical support is needed, we’ve got you covered with these and other services:
Helpdesk Support & Troubleshooting
Regional Depot Service Centers
Overnight Parts Replacement
Advanced Exchange Service
“Hot Swap” Loaner Programs
Regional Distributor Support
On-Site Options
Thermal Transfer Overprinting is a specialty coding technology requiring precise engineering and implementation. FlexPackPRO’s Technical Services Group consists of accomplished TTO veterans with hundreds of unique TTO installations under their belts.

When a FlexPackPRO engineer oversees your in-line coding project, you’ve got an experienced partner you can trust:

Smooth Specification Process
State-of-the-Art CAD Design
On-Site and Remote Installation Support Options
Complete Equipment & Software Training
Pre-Installation Checklists
Post-Installation Follow-Up
Perpetual Helpdesk Support
Nobody Knows TTO Like FlexPackPRO®